Política de cancelación

This policy applies to purchases made under a purchase option, such as a subscription or pre-order. For standard one-time purchases, see our Return & Refund Policy.

Subscriptions

When you purchase a subscription you will receive repeat deliveries, based on the duration and frequency you select. Some subscriptions may auto-renew at the end of their duration.

You may cancel or change your subscription at any time.

To cancel, use the link in your order confirmation email or your customer account (where available), or contact:

wecare@penchantforpleasure.com

Include your order number or subscription details.

Cancellation takes effect at the end of the current billing period. You will not be charged again after cancelling. Orders already dispatched before cancellation are handled under our standard Return & Refund Policy.

If you prepaid for future deliveries that have not yet been dispatched when you cancel, we will refund the undelivered portion where required by law.

Pre-orders

When you purchase a pre-order, you are buying a product not yet in stock. We may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining amount when the order is fulfilled.

You may cancel a pre-order free of charge at any time before the item is dispatched by contacting wecare@penchantforpleasure.com. Amounts already paid for a cancelled pre-order are refunded to your original payment method. Once a pre-order has been dispatched, our standard Return & Refund Policy applies.

Statutory withdrawal right

If you are located in the European Union or United Kingdom, your statutory 14-day right of withdrawal also applies to the initial purchase of a subscription, counted from delivery of the first goods. See our Return & Refund Policy for how to exercise it.